FAQs (2023)
What is the total cost of the solar system?
What incentives am I eligible for and how does this reduce my final cost of going solar?
How much is the total cost of the solar system if I add storage?
How much do I pay up front, and how much over time, for how long?
What is the system size?
How much electricity will the system generate each year? Do you guarantee a minimum amount (a production guarantee)? Are there any other guarantees?
Will my system be net-metered? How will I be compensated for excess electricity generated by the system?
If there is a blackout, what will happen to my system?
If I need storage in case of a blackout, what size system and system attributes do I need?
Do system output calculations consider actual installation details of the system?
Is the installation company licensed and insured?
Do I need to purchase additional homeowner’s insurance?
What will the system look like once installed? Will I receive a system design for my review and approval before installation?
Will I be required to make any changes to my home (e.g., roofing upgrades)?
Are there separate warranties for parts and labor?
What type of maintenance or cleaning is required? Are any maintenance services included? If not, who should I contact?
Who deals with the utility and arranges for interconnection, inspections, and permission to operate?
Is performance of the system monitored and, if so, by whom? How can I monitor system performance?
Who should I contact if I have a question about the system following the installation? Who should I contact if my system stops working?
In some states, laws prevent homeowner associations (HOAs) from restricting rights to install a solar system. What are the rules in my state, and can you help me work with my HOA to avoid potential conflicts and delays?
Does your company follow the SEIA Solar Business Code? Do you agree to abide by SEIA’s Complaint Resolution Process?
What is the length of a solar financing?
What is the APR for the financing?
What is the payment schedule and how much do I pay at each due date? When do I have to start making payments?
Will the lender place a lien on my home? Will the lender place a lien on my system?
What happens if I want to refinance my mortgage?
What happens if I wish to pay off the financing early?
What are my options when I sell my home?
What is the total cost of the solar system?
- Will vary depending on the system size and other factors, generate the final proposal for this information.
What incentives am I eligible for and how does this reduce my final cost of going solar?
- Federal Tax Incentive (30% ITC) ex, $25,000 system is eligible for $7,500 reducing the system cost to $17,500 after applying the federal incentive. To qualify for the federal incentive customer must file the IRS form 5695 with their Tax Advisor (customer have up to 5 years to claim the federal tax incentive with the IRS).
How much is the total cost of the solar system if I add storage?
- Pricing will vary depending on the battery brand, capacity & availability.
How much do I pay up front, and how much over time, for how long?
- $0 DOWN on all loans!
What is the system size?
- Once the proposal is created and completed, we can get this information using the SOLO app.
How much electricity will the system generate each year? Do you guarantee a minimum amount (a production guarantee)? Are there any other guarantees?
- On your SOLO proposal you can find the yearly system production on page 2. right bottom side. Yes, we offer a 25-year linear production warranty with an output loss of 0.7% each year ex. after 20 years the system will lose 14% of its 100% production this means the solar system will still produce 86% output production.
Will my system be net-metered? How will I be compensated for excess electricity generated by the system?
- Yes, we enroll all of our customers into the Net Metering program with the Electric Company, the excess electricity that your system will produce (overproduction) gets paid by the Electric Company back to your leftover Energy Bill, during the day your system will overproduce & during the night you pull electricity from the Electric Company.
If there is a blackout, what will happen to my system?
- Your solar system will not operate during a blackout unless you install back up batteries.
If I need storage in case of a blackout, what size system and system attributes do I need?
- We can build a 135% offset solar system for your home, we will generate a proposal for you in this scenario.
Do system output calculations consider actual installation details of the system?
- Yes, that’s why we study your electric bill, your electric meter or your consumption per day if your house is new to build the right system using our algorithms.
Is the installation company licensed and insured?
- All our installers are licensed & insured. We pull all the electrical & structural permits required by the local jurisdictions to ensure the safest & cleanest installation in the industry.
Do I need to purchase additional homeowner’s insurance?
- We encourage our customers to add into their home insurance policy in case of any non-wanted incidents in the house such as fire, floods, etc. This may increase your policy about $5-$15 each month. (This numbers are references from previous customer with different insurance companies)
What will the system look like once installed? Will I receive a system design for my review and approval before installation?
- The design that we presented to you it’s called a pre-design after all paperwork is signed, we send one of our site surveyors to inspect your property & do the final measurements about one or two days after site survey is completed, we will have the final design ready (where most of the times is the same or really close to the pre-design).
Will I be required to make any changes to my home (e.g., roofing upgrades)?
- If any extra work is required that may prevent the installation of the solar system, we will notify you as soon as possible to arrange the proper changes. If any electrical upgrade is required, we will take care of it (this may not apply to all local jurisdictions requiring more than just an electrical upgrade).
Are there separate warranties for parts and labor?
- We offer warranties in every category:
- 25 YEAR linear production warranty.
- 25 YEAR microinverter warranty.
- 25 YEAR roof penetration warranty.
- 10 YEAR workmanship warranty.
What type of maintenance or cleaning is required? Are any maintenance services included? If not, who should I contact?
- Little to no maintenance this includes cleaning the solar panels at least once every 3 – 4 years, in some areas where is dusty, we encourage cleaning once every year.
Who deals with the utility and arranges for interconnection, inspections, and permission to operate?
- We do, we process every document & permit required after you sign all the paperwork there is no hustle for you in any step of the process.
Is performance of the system monitored and, if so, by whom? How can I monitor system performance?
- Once your system is up & running you will download an app to do the system monitoring in real time 24/7/365.
Who should I contact if I have a question about the system following the installation? Who should I contact if my system stops working?
- Directly to us (915) 519-0329 (9:00 am to 3:00pm)
In some states, laws prevent homeowner associations (HOAs) from restricting rights to install a solar system. What are the rules in my state, and can you help me work with my HOA to avoid potential conflicts and delays?
- HOA rules are different from one HOA to another. We will work with your HOA to get your system up & running if we need extra help from you, we will let you know.
Does your company follow the SEIA Solar Business Code? Do you agree to abide by SEIA’s Complaint Resolution Process?
- Yes
What is the length of a solar financing?
- We have many options such as 5-year, 7, 10, 12, 15, 20, 25 & 30 years.
What is the APR for the financing?
- Available APRs will vary from 0% to 7.99%.
What is the payment schedule and how much do I pay at each due date? When do I have to start making payments?
- The first solar payment will start 45-60 days after the solar installation.
Will the lender place a lien on my home? Will the lender place a lien on my system?
- The finance company will secure your Solar Loan through a lien on the solar equipment itself by filing a UCC-1, or Uniform Commercial Code Financing Statement, and county fixture filing. The filings are not a lien against your home, so we do not hold any formal position in your home (first, second, or otherwise). You will, however, find a UCC-1 fixture filing on the title of your property. Finance company file UCC-1 and county fixture filings to protect the bank rights as the financier of the system. If for whatever reason your mortgage on the real property forecloses on your home, the UCC-1 filing protects the finance company security interest in the system, while preventing your mortgage lender from taking ownership of it.
What happens if I want to refinance my mortgage?
- Finance company may agree to lift their UCC-1 and county fixture filing on the Solar Equipment for a limited period provided we will be able to refile upon closing of the mortgage refinancing.
What happens if I wish to pay off the financing early?
- There is no penalty to pay off the system early.
What are my options when I sell my home?
- You have two options: In many cases, homeowners choose to pay off the remaining balance of the bank loan through the sale of their home. However, if the new homeowner wishes to assume the loan, he/she must apply to qualify for a bank loan. If the new homeowner is approved, then he/she assumes full responsibility of the loan. If he/she is not approved, then you must pay off the remaining balance of the bank loan
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